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At Nidew Store, we value your satisfaction and want to ensure that you have a seamless shopping experience. Please read our Return and Exchange Policy carefully to understand how we handle returns and exchanges.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 2 days of the delivery date. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition with all tags, labels, and packaging intact.
  • The item must not have been used, washed, or damaged by the customer.
  • Used items, unless they are found to be defective upon delivery, cannot be returned or exchanged.

2. Exchanges

If you wish to exchange an item for any reason other than damage during delivery, please follow these steps:

  • Contact us via WhatsApp at 0701079541 or send a direct message on Instagram to @nidew_store to initiate the exchange process.
  • Provide your order number, the item you wish to exchange, and the item you would like in exchange.
  • Our customer support team will guide you through the exchange process.
  • Pack the item securely, including all original packaging and labels.

Note – Customers have to pay the exchange charge and re-delivery Charge by themselves. 

3. Damaged Items

If you receive a damaged item, please contact us immediately via WhatsApp at 0701079541 or Instagram @nidew_store. We will arrange for the exchange of the damaged item at no additional cost to you. ( Please note that we do not exchange items that damaged after use )

4. Contact Information

For any inquiries, assistance, or to initiate a return or exchange, please reach out to us:

Nidew Store reserves the right to make changes to this Return and Exchange Policy at our discretion. Please check this page periodically for updates.

Thank you for choosing Nidew Store for your online bag shopping needs. We appreciate your business and aim to provide you with the best service possible.

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